Ask us anything.
Here’s what everyone asks first.

Not at all. We set the whole thing up for you. You tap a couple of "Connect" buttons for your calendar and payments — that's it. It just works, like your phone.

Yes — twice over. First, ring 07862 147467 right now and try to catch our AI out. Second, create a free account (no card), tell us about your business, and we'll build your branded website and AI as a free preview. You look it over, request changes, and only pay when you want it switched on.

Days, not months. We build it branded to your business, you connect your accounts, and it starts catching work from day one.

If you take bookings or appointments and miss calls when you're busy, it's for you. We tailor it to your exact services — see the pages for electricians, plumbers, gas engineers, builders, roofers, landscapers, garages, cleaners and salons.

Live today: phone calls, SMS and website chat — answered 24/7 — plus email enquiries captured straight into your inbox. Coming soon: WhatsApp, Messenger and Instagram DMs. We never sell a channel before it works.

No — it's tightly controlled. It only quotes your real prices, only offers genuinely free slots, never takes card details (just sends a secure link), and hands over to you when it's unsure. Anything sensitive waits for your approval, and every action is logged and reversible. See how the guardrails work.

Natural — it has a proper conversation, in your business's voice. The best answer is to hear it: ring 07862 147467. That's our real line; if we can't pick up, the AI does. Ask it for a price, ask for a Thursday slot, ask it something weird.

Nothing scary — and definitely no surprise bill. The AI extras simply pause until your allowance renews or you choose a top-up. Your website, online booking and dashboard keep working the whole time. Auto top-up exists, but it's off unless you turn it on, and you set the amount.

It's yours. Payments settle straight into your own Stripe and your bank — Sonadesk takes a small 0.5% platform fee on payments you take through us, and nothing else.

When a job is booked — by the AI or online — a secure deposit link is sent automatically. You choose the amount per job type. Fewer no-shows, and the customer's committed before you load the van.

Plans run from £99/month (Lite and AI Receptionist) to Pro at £349/month with the AI phone receptionist; setup fees are free on annual billing. Full details on the pricing page.

No. Calls ring you first, exactly like they do now — the AI only picks up if you can't. You keep the number your customers already know; we just make sure nobody rings out.

Keep it — nothing gets thrown away. We drop the AI chat onto your existing site with one line of code, you keep your own domain and number, and you use just the pieces you want. (A fresh branded site is included in every plan if you'd like one anyway.)

Yes — pick from four designer looks (try them live), then just tell the built-in AI editor what you want: "make it feel more modern", "change the green", "add my new service". It restyles your site while you watch — no web designer, no waiting, no extra bill.

Yes. Everything is encrypted, handled in line with UK GDPR, and your customers' details stay yours — we never sell or share them. Card payments are processed entirely by Stripe, so we never see or store card numbers. Our privacy policy and Data Processing Agreement are published, and you can ask us to delete your data at any time.

You do. You're the data controller for your customers; we process their data only on your instructions, as your processor under UK GDPR. It's your list, always.

Yes — our 60-day catch-work guarantee. If Sonadesk doesn't catch you work you'd otherwise have missed in your first 60 days — a call answered while you were on a job, a booking taken overnight, an enquiry captured from chat — we'll refund your subscription for that period. Simple as that.

Yes — no long lock-ins. Cancel with 30 days' notice and access runs to the end of the paid period. But once it's catching you jobs you were losing, you won't want to.

Yes — know another local business that misses calls? Refer them and you get £50 credited to your account once they subscribe (it comes straight off your next bill). They get their website and AI built free to try first, like any new customer.