Last updated 12 June 2026 · Sonadesk Ltd · company no. 17275185 · registered in England & Wales
Sonadesk provides business software: a hosted website, online booking, payment tooling (via your own Stripe account), customer management, messaging, certificates and AI assistants ("the Service"). Plans and inclusions are described at sonadesk.co.uk and may evolve.
You must provide accurate information and keep your login secure. You are responsible for activity under your account and your staff logins.
Plans bill in advance (monthly or annually) plus any one-off set-up fee. Set-up fees are waived on annual billing. Metered AI features consume your plan's monthly credits; top-ups are available and optional auto-top-up charges your saved card. If payment fails, AI features pause until payment is made — your website stays up. Cancel any time with 30 days' notice; you keep access until the end of the paid period. Fees are non-refundable except where required by law or under our 60-day guarantee below.
If, in your first 60 days on a paid plan, the Service does not capture for you at least one piece of work or enquiry you would otherwise have missed (for example: a call answered by the AI while you were unavailable, a booking taken outside your working hours, or a lead captured by chat, SMS or message desk), you may claim a refund of the subscription fees paid for that period. Claim within 14 days of the 60-day mark by emailing hayden@sonadesk.co.uk. Set-up fees for build work already completed, and usage top-ups, are excluded. One claim per business.
When a business you refer takes out a paid plan and their first payment clears, you receive £50 of account credit. The business you refer gets their website and AI built as a free preview to try before subscribing (the standard offer for any new customer); they do not receive a separate cash referral discount. Referral credit has no cash value, applies to future Sonadesk bills, and may be withdrawn for abuse (e.g. self-referral).
Payments from your customers (deposits, invoices, balances) are processed through your own Stripe account and settle to your bank. Sonadesk never holds your customers' money and is not a party to those transactions.
On payments you take through Sonadesk (deposits, invoices and balances), we charge a platform fee of 0.5% of the payment, collected automatically as a Stripe Connect application fee at the time of the payment. This fee is in addition to Stripe's own processing fees. We may agree a different or waived rate with you in writing; standard Stripe processing fees are set by Stripe.
You confirm that: (a) marketing messages you send through the Service have the recipient consent PECR requires, and you will honour opt-outs; (b) certificates you issue are within your competence and any required registration (e.g. Gas Safe for gas work) — Sonadesk provides the document tooling, not the qualification; (c) you are the data controller for your customers' data and will handle their rights requests, with our tooling; (d) you will not use the Service unlawfully, to send spam, or to harm others.
AI assistants answer using the information you provide and are designed to avoid promises and to escalate sensitive matters to you, but AI output can contain errors. Review important communications; you remain responsible for your business's commitments. Sensitive enquiries are flagged to you rather than answered automatically wherever the system detects them.
Our Privacy Policy forms part of these terms and describes our role as processor for your customer data, our sub-processors, and your export/erasure tools. Where we process your customers' personal data on your behalf, our Data Processing Agreement (UK GDPR Article 28 terms, including our sub-processor list) also forms part of these terms.
We aim for high availability but the Service is provided "as is" without uptime guarantees; maintenance and third-party outages happen. We may improve or modify features, and will not materially reduce your plan's core functionality mid-term.
Nothing limits liability that cannot be limited by law. Otherwise our total liability in any 12 months is capped at the fees you paid in those 12 months, and we are not liable for indirect or consequential losses, lost profits, or losses arising from your own communications, certificates or compliance failures.
We may suspend or end accounts that break these terms or create legal risk. On closure you may export your data for 30 days, after which it may be deleted (statutory-retention records excepted).
These terms are governed by the laws of England and Wales. Contact: hayden@sonadesk.co.uk.